Customer Success Advisor - Vietnamese

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Customer Success Advisor role...

The Customer Success Advisor works alongside our regional teams to retain and optimize our customers and increase customer lifetime value. We are looking for candidates with sales experience (high pressure targets, overcoming objections, and quick turnaround) and outstanding customer support skills..

What you’ll do…

• Be a trusted advisor to our customers, helping them achieve their goals and maximize the value of our products.
• Proactively identify customer needs and challenges, developing solutions to optimize their experience.
• Effectively manage conflict, negotiate contract terms and meet targets related to customer retention. 
• Analyze customer data to identify trends, opportunities for improvement, and potential churn risks.
• Become a subject matter expert on customer retention drivers, providing valuable insights to the business.
  

What you'll have...

• Have sales/revenue background
• Have a genuine passion for customer success and providing great customer experiences.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry of SAAS.
• Experience using SAAS products and an ability to quickly identify customer issues and the resolutions required for product optimisation. 
• You have a high level of Vietnamese & English languages

Our Perks & Benefits…

- Sponsorship if needed (Manila & Bangkok candidates)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.