Account Manager - China

Account Manager - China

Salary: £23,000-£25,000 per annum, depending on experience

Location: Fully remote within the UK

Hours: 35 hours per week, including a 2pm finish on Fridays!

Fruugo is the UK's leading global online marketplace with over 3000 retailers selling 100 million+ products, operating in 42 countries, 28 languages and 31 currencies. Our mission is to enable shoppers everywhere to buy from retailers anywhere. Fruugo is well established and award winning, and after a record breaking year of growth, we have most recently being honoured with the UK's most prestigious business awards, the King's Award for Enterprise for International Trade. Our exceptional team of employees are a key part of this growth and Fruugo provides a fantastic culture and opportunities to really make a difference.

Job Purpose:

You will be the main point of contact for Chinese merchant accounts. You will proactively seek ‘selling opportunities’ in this retailer group, and encourage retailers to make changes or to utilise Fruugo Marketing Tools in order to generate additional revenue. In addition to this, you will be required to address any issues that are causing a loss in revenue, and collaborate with other departments to improve retailer performance. 

Key Responsibilities:

• Identify opportunities for growth and improvement of Chinese accounts and encourage retailers to make changes to improve their performance and increase revenue.
• Conduct account reviews for potential ‘stars’, high performing Chinese accounts, and for regular Chinese accounts by request. This includes driving the adoption of Fruugo Marketing Tools.
• Preventing attrition of standard accounts as much as possible, and collaborating with other departments to keep the removal rate low.
• Collaborate with other departments to identify and rectify any issues with counterfeit or unlicensed products.
• Communicate en masse with retailers about new developments, company updates and any changes to terms and conditions.
• Utilise the Account Management scoring to segment retailers based on data collected from Data Science, and use this score to tailor communication to each segment.
• Maintain Fruugo CRM records for Chinese Accounts and that appropriate contact management is in place for all other retailer accounts.
• Develop and collect Case Study and Testimonial material with participation of Standard Accounts that can be utilised in Fruugo (B2B) Marketing activity and to ‘sell’ Fruugo Marketing Tools.
• Deal with any retailers that Data Science deem to be ‘unprofitable’ and encourage them to make changes so that Data Science will create advertising campaigns for them. 
• Deal with all inbound retailer queries for Chinese accounts, and be responsible for any issues with Chinese accounts that are escalated to Account Management from other departments. 

• Strong business knowledge, or experience in B2B and/or Account Management roles.

• Fluent in Mandarin, written and spoken
• Experience with Chinese communication channels, including WeChat
• Excellent stakeholder management and communication skills; an ability to tailor communication to a wide range of stakeholders. 
• Highly motivated, able to operate under pressure and manage multiple projects and avenues of communication in parallel. 
• Demonstrable analytical and organisational skills.
• The ability to manage complex client relationships, and to build strong working relationships with clients. 

Hours of work are 35 hours per week - including an early finish on a Friday!

The position is fully remote, based in the UK.

Fruugo is a great place to work and we are proud of our friendly, supportive and dynamic culture which treats everyone with respect and embraces diversity. We have some excellent benefits, including 25 days holiday plus bank holidays (increasing with length of service), Company pension, employee discount, Employee Referral Programme, and a fantastic Employee Assistance Programme, offering wellness benefits to employees and their immediate family.