Application Support Engineer
Location: Cardiff
Hybrid / Flexible Working
Salary: Up to £30,000 depending on experience + up to 20% annual bonus
About us
Founded in 2018 LDMS are part of the LC Financial Holdings group, a 3 pillar organisation that has over 950 employees across Europe. Together, we have an impressive track record of providing world class credit expertise that spans over 20 years.
We are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028. Given our expertise within the company and across the group we aim to be the leader in the space, and in order to do that we need a team of people who can not just write quality code but can think, create and challenge others to come up with the best solutions for our customers. We are an ambitious team with a pretty big ‘to do list’ including improving existing products, building new ones and delivering to new markets.
The Role
As a Application Support Engineer you will be a key part of the service delivery team assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients. Reporting directly to the Service Delivery Manager you’ll be supported to gain a sound and indepth understanding of our business, the systems we use and the products that we supply. You’ll focus on supporting our customers by responding to service tickets, understanding customer needs and issues, and providing clear and accurate documentation that ensures that users get the most out of our software. You’ll play a key role in helping bridge the gap between our internal technical teams and our customers.
Skills & Knowledge
What’s important to us?
It’s safe to say our passion is tech but we recognise that it’s the people that we hire and bring together who are at the heart of the organisation. Over the years we have acquired and recruited a pretty eclectic bunch with hobbies ranging from gaming to ultra marathon running, snowboarding to chess and hiking and climbing, however, what we do have in common are our values:
Teamwork
Merit
Develop
Honest
Impactful
Integrity
They may just look like corporate jargon but they mean something to us, and if you can relate to the above, get in touch as it there’s a good chance that you’d be a great addition to the team.