About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI β one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to βHelp lawyers who help peopleβ. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, youβll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious βLEAPstersβ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, youβll find yourself in good company here.
Meet the Client Support Team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.
Responding in real time using our Salesforce technology stack including Service Cloud, our team of attentive problem solvers act quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.
With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, youβll find plenty to discover in a dynamic team that thrives on helping people
What you'll do
As a Client Support Specialist, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment. You'll slot into a customer focused team who strive to provide world class services to our clients, and thrive on improving the customer experience as well as driving internal efficiencies. Your day to day might look like this:
You are the type of person who
LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. In addition to that you'll receive: