Databridge provides a Management Information System (MIS) for Independent Specialist Providers across the UK, giving colleges the tools they need to efficiently handle their data on a day-to-day basis.
Whilst we look for candidates with the most potential, likewise at Databridge we pride ourselves on the potential we have to offer you, giving a strong focus on allowing every member of our team the ability and opportunity to develop their skills and progress higher up the company.
The role will involve the following:
Triage and respond to support tickets from customers
Support the development team with testing for fixes and new features
Assist with documentation (instructions and support articles)
Liaise with Customers regarding ongoing issues
You will also need excellent communication skills/strong English language skills, as you will be expected to maintain regular contact and develop a strong working relationship with our customers. This will primarily be on support tickets, but will also include some telephone support and remote connections to customer machines / servers when required.
The ideal candidate will need to be a personable and approachable individual, as you will be dealing with customers directly and need to maintain a friendly yet professional image.
Salary/Benefits:
· £21k base salary per annum
· Full-time position
· Work from Home (Equipment provided)
· Potential end of year bonus
· Paid Bank Holidays
· Private Healthcare
If you’re looking to work for a business that strongly encourages personal growth, to join a friendly and supportive team, please apply.
Job Types: Full-time, Permanent
Pay: From £21,000.00 per year
Additional pay:
Benefits:
Schedule:
Work authorisation:
Work Location: Remote
Reference ID: JSA026