Technical Support Specialist

Company Description

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.

Job Description

Responsibilities for Technical Support Specialist

Install and configure computer systems and applications within the company

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Actively update, maintain and monitor all aspects of computer networks

Resolve technical issues related to network interruptions

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Maintain a working log detailed all required system updates, as well as the date of completion

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications

Qualifications for Technical Support Specialist

A bachelor's degree in computer science or related technology field is preferred

Industry-specific certification in relevant computer languages or software may be required

1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs

Accept constructive criticism and customer feedback regarding their experience with software or IT services

Extensive experience working with different operating systems including Windows and Mac OS

Professional written and interpersonal skills are essential when communicating with customers and clients

Ability to prioritize and manage several milestones and projects efficiently

Additional Information

Additional Information

Job Type: Full-Time

Work Location: Hicksville, NY

**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)

All your information will be kept confidential according to EEO guidelines.