Bilingual French Customer Service Representative

Company Description

With the Christmas holiday around the corner, Teleflora is busier than ever! We are looking to fill a Bilingual French Customer Service Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

Teleflora is looking for enthusiastic bilingual candidates, who are fluent in French, to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service..

Canadian new hires will work remotely. Hourly rate is $19.67 CAD.

Job Description

Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. Candidates must be fluent in French and English.

Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:

Customer monthly statements

Flower Orders

Product Orders

Directory Orders and Changes

Co-op Advertising Orders and Changes

Wire Order Guarantee disputes

Credit Card Deposits

EFT Deposits

Credit Card Product and Equipment Orders

Credit Card Equipment Troubleshooting

Web Hosting

Technology

Additional duties as needed

Qualifications

Education:

High school diploma, college business courses or undergraduate courses.

Knowledge/Skills:

Fluent in French and English

Strong written and oral communication skills

Ability to make decision with little direction

Strong attention to detail

1-2 years Customer Service/Call Center experience

Basic math skills

Ability to speak clearly in a well-modulated voice using good diction

Typing 25 WPM/ net minimum

Knowledgeable in basic computer skills

Working Conditions:

Must be able to work extended hours (overtime as requested) to meet company deadlines

Flexibility. Shift requirements may change based on department needs and company programs

Holiday time off may be limited due to increased order volume

Additional Information

Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility

Opportunities for development and internal mobility

Manager and leadership training, biweekly L&OD webinars, and eLearning offerings

Companywide problem solving and continuous improvement training

Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice

Company focus on wellness and health

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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